Terms & Conditions

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Warranty Information

Products sold as NEW are warranted by the manufacturer. You are entitled to the manufacturer's limited express warranty, if any that accompanies the product. Starfish Networks Inc makes no additional or independent warranty. All warranty claims must be made through the product manufacturer, not through Travel Computer Repair. Warranty service for Apple products can be provided by any Apple Authorized Service Provider (which Starfish Networks Inc is not). All products sold as DEMO carry the remainder of the manufacturer's warranty.

All products sold as REFURBISHED are sold "AS IS" unless otherwise stated. If a Starfish Networks Inc warranty is stated, Starfish Networks Inc will repair or replace, at our option, the REFURBISHED product containing manufacturing defects so long as the product is returned in its original shipping materials to Starfish Networks Inc within the warranty period. This warranty is made only to the purchaser whose name appears on the original invoice, is non-transferable, and is void if resold. Service by a non-approved technician voids any Starfish Networks Inc warranty. If Starfish Networks Inc accepts product for repair of manufacturing defect, but discovers that the problems are unrelated to manufacturing defects, or caused through service by a non-approved technician, buyer agrees to pay Starfish Networks Inc $85.00 per hour for such repairs. No merchandise will be accepted for repair or replacement without prior Return Merchandise Authorization (RMA). To obtain an RMA number, please call 954-235-1561.

Starfish Networks Inc disclaims all express or implied warranties regarding the merchantability and fitness of the products you have purchased for any particular purpose. Starfish Networks Inc makes no warranties that the products you have purchased are compatible with any particular software or non-Starfish Networks Inc equipment. Starfish Networks Inc is not responsible for any damage, problems, or data loss resulting from software, hardware failure, or non-Starfish Networks Inc equipment placed by Customer on Starfish Networks Inc product. Installation or service by a non-approved technician voids any and all warranties, expressed or implied. Starfish Networks Inc shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

Terms, Conditions & Trademarks

Returns
Your overall satisfaction with our company and staff is our number one goal. We eat, sleep and breathe customer service and we constantly work to improve our products and services. If you do find yourself with an item you wish to return, please review the following information.

Starfish Networks Inc must authorize all returns within 30 days of the invoice date. Some items can be returned only for store credit. Please see individual product pages for return conditions. We can only accept returns in the same condition and packaging in which they were shipped (e.g., New Factory Sealed items must still be sealed). A 15% restocking fee will be applied to returns made within 30 days of purchase.

Defective Returns: In the unlikely event that you receive a "dead on arrival" defective product, please call our Technical Support department immediately at 954-235-1561. We will attempt to perform a miracle over the telephone and revive the item in question. We're pretty good at this, but sometimes an item needs to be returned to us. In the case of DOA items, we will issue a "Call Tag" to cover the cost of return shipping. You must call us within 3 days of receiving a DOA product in order for us to pay for return shipping.

Prior to shipping your return, please call 954-235-1561 to get a Return Merchandise Authorization (RMA) number. Items must be returned within 10 days after receiving your RMA. Any item received without an RMA will be returned to you at your expense. Please write your RMA number on the outside of the package, and ship to:

Starfish Networks Inc
Returns Department
Attn: RMA #_______
4344 Sea Grape Drive
Lauderdale by the Sea, FL 33308

Starfish Networks Inc does not pay return shipping (except in cases of DOA products; see above) or international customs/duties. If a Starfish Networks Inc account is used to return an item, the returning party's credit card will be billed for the shipping and handling charges.

Products that are purchased at a discounted rate due to the EXCHANGE of a non-functional core are sold with the condition that Starfish Networks Inc will receive, within 10 business days, the non-functional part or product in repairable condition. All return parts must be accompanied by an Starfish Networks Inc Exchange Part Return Form in order for your account to be credited for the exchange. You will receive an exchange form and instructions with your order.

Errors and Omissions
Starfish Networks Inc makes every effort to ensure the accuracy of the information published in our advertisements and on our web site. However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. Starfish Networks Inc makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.

If an error is made and a product is listed at an incorrect price, Starfish Networks Inc shall maintain the right to refuse or cancel any orders placed at the incorrect price. Products and packaging depicted may differ from stock available time of shipment. We reserve the right to substitute equivalent items.
Note: We do not guarantee Starfish Networks Inc prices listed on other Web sites or price engines.
Starfish Networks Inc Standard Terms of Sale
All sales are subject to the following terms and conditions:

1. Customer Acknowledgment.
Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a Product from Starfish Networks Inc.

2. All Sales Made In Florida.
All sales shall be deemed made in the State of Florida, USA, regardless of the location of the Customer.

The Customer agrees that any dispute with Starfish Networks Inc arising out of the Customer's purchase from Starfish Networks Inc shall be brought by the Customer exclusively in the state or federal courts situated in the State of Florida; and the Customer hereby agrees that such venue is appropriate and that Starfish Networks Inc 's agreement to sell and deliver products to the Customer is dependent on this provision.

3. Purchase Price.
(a) Prices are listed in Starfish Networks Inc 's advertisements and web site, and are subject to change without notice. Prices for certain governmental, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties.
(b) Payment is due before shipment, unless credit terms have been arranged in advance with Starfish Networks Inc ' Credit Department. In such case, payment terms shall be as set forth in the credit agreement.
(c) Starfish Networks Inc collects sales and use taxes for sales shipped to the State of Florida. Starfish Networks Inc shall not be liable for handling or customs charges for shipments outside the United States.

4. Shipping Terms.
Starfish Networks Inc will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. For any products sold that are damaged, lost, or stolen by carrier in transit to Customer, an insurance claim must be submitted to the carrier, not to Starfish Networks Inc. Starfish Networks Inc is not responsible or liable for loss or resulting damage due to carrier's negligence or theft. Delivery times are estimates only and Starfish Networks Inc shall not be liable for delays. Orders that are returned or refused will be charged a 15-30% restocking fee.

5. Vendor License Agreements.
Customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer or publisher.

6. International.
Products sold by Starfish Networks Inc, including equipment and software, may be exported from the United States only in accordance with the Export Administration Regulations. Diversion contrary to United States law is prohibited. Customer warrants and represents that it is eligible to receive Products under United States law and agrees to abide by any export or re-export restrictions imposed by the manufacturer or publisher.

7. LIMITED MANUFACTURER'S WARRANTY.
(a) Starfish Networks Inc warrants that it has good title to the hardware Products it sells, and that it has proper authority to license the software Products it distributes.
(b) Starfish Networks Inc does not warrant the performance or integrity of any Product, but merely passes through to the Customer whatever end-user warranty the manufacturers or software publishers provide with their respective Products.
(c) YEAR 2000 DISCLAIMER. Starfish Networks Inc ENCOURAGES ITS SUPPLIERS TO MAKE THEIR PRODUCTS AND SERVICES YEAR 2000 COMPLIANT. HOWEVER, Starfish Networks Inc CANNOT AND DOES NOT REPRESENT OR WARRANT THAT ANY PRODUCT IT ADVERTISES OR SELLS IS FREE FROM DATE RELATED ERRORS RESULTING FROM THE TURN OF THE CENTURY (THE YEAR 2000). ANY INFORMATION PROVIDED ON PRODUCTS HAS BEEN FURNISHED BY THE MANUFACTURER AND IS PROVIDED TO END USERS "AS IS."

STATEMENTS MADE TO YOU IN THE COURSE OF ANY PRIOR, CURRENT, OR FUTURE SALE ARE SUBJECT TO THE YEAR 2000 INFORMATION AND READINESS DISCLOSURE ACT, (___U.S. C.___) (P.L. 105-271). IN THE CASE OF A DISPUTE, THIS ACT MAY REDUCE YOUR LEGAL RIGHTS REGARDING THE USE OF ANY SUCH STATEMENTS, UNLESS OTHERWISE SPECIFIED BY YOUR CONTRACT OR TARIFF.

(d) Starfish Networks Inc DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.

8. LIMITATION OF LIABILITY.
IN NO EVENT SHALL Starfish Networks Inc BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL STARFISH NETWORKS INC. LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM MACWORKS. THE PARTIES AGREE THAT THE LIMITATIONS IN THIS SECTION ARE INTEGRAL TO THIS ORDER. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.

9. Returns.
Returns of Products are subject to Starfish Networks Inc ' current return policies, which are set forth on this web site, subject to any additional or lesser return rights adopted by the manufacturer or publisher.

10. Exclusive Agreement.
These Terms of Sale represent the complete and final agreement between the Customer and Starfish Networks Inc for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in Starfish Networks Inc 's invoice for the relevant sale. Terms contained in Customers' purchase orders, offers to buy, terms and conditions, and the like shall have no effect.

11. General.
(a) These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of Florida. Should any dispute arise regarding this agreement, Customer consents to jurisdiction in the State of Florida and agrees that venue is proper in the County of Broward. Customer agrees that the place of performance of this agreement is in the County of Broward, State of Florida. Further, the prevailing party in any such dispute shall be entitled to costs including attorney's fees.
(b) In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.
(c) Starfish Networks Inc shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.
(d) These Terms of Sale may be modified from time to time by Starfish Networks Inc without notice, and are current as of the date of the web site. Please refer to the current web site.

**** There is $50.00 charge for return check fees.

Trademarks
Copyright © 2001. Starfish Networks Inc are registered trademarks of Starfish Networks Inc, Lauderdale by the Sea, FL 33308. All other trademarks remain the property of their respective companies. All trademarks and registered trademarks are used to the benefit without intent to infringe on the mark holder.

We want you to be happy with your purchase!
These terms are to protect both the buyer and the seller in the event of a problem with your order. If for any reason you are not happy with your purchase from us, please contact us immediately at 754-235-1561 so that we may remedy the situation. You may email us at sales@starfishnetworks.net to get an answer to any question you may have about your order.